E-commerce & Retail
Sell more, support less — AI for modern commerce
From 'where is my order?' to 'which one should I buy?', we automate the conversations that decide whether a visitor becomes a repeat customer — on your store, WhatsApp and Instagram.
How does conversational AI help e-commerce stores?
Conversational AI helps online stores convert and retain customers by answering product questions instantly, recovering abandoned carts through WhatsApp and chat journeys, automating order-status and returns conversations, and recommending products based on shopper intent. Because most store queries are repetitive (orders, sizing, delivery, returns), an AI assistant can resolve the bulk of them immediately at any hour, while support teams handle exceptions — keeping response times low even during sale events.
The problems we solve
Sound familiar?
Carts abandoned in silence
Most shoppers leave without buying and never hear from you again — email recovery barely gets opened.
WISMO floods your inbox
'Where is my order?' dominates tickets, burying the conversations that actually need humans.
Festival-sale support crunch
Traffic spikes 10× on big days; support capacity doesn't, and response times blow out exactly when buyers decide.
Choice paralysis kills conversion
Without guidance, shoppers facing too many options leave to 'think about it' — on a competitor's site.
The playbook
What we deploy for e-commerce & retail — play by play
WhatsApp cart & browse recovery
Opted-in shoppers get a friendly nudge with the exact items left behind, answers to their hesitation, and one-tap checkout links.
via WhatsApp AutomationInstant order tracking & returns
The assistant pulls live order status from Shopify/WooCommerce and handles return initiation end to end.
via AI ChatbotsAI shopping guide
A conversational product finder that narrows choices by need, budget and reviews — like your best floor salesperson, online.
via AI ChatbotsPost-purchase journeys
Delivery updates, how-to content, review requests and reorder reminders that turn one-time buyers into regulars.
via CRM & AutomationCatalogue commerce on WhatsApp
Browse, ask, pay — complete purchases inside the chat with catalogue and payment-link integration.
via WhatsApp AutomationVoice line for COD & delivery
Automated confirmation calls for cash-on-delivery orders cut RTO losses and failed deliveries.
via Voice AI AgentsFAQ
E-commerce & Retail teams usually ask
Does this work with Shopify and WooCommerce?
Yes. We integrate natively with Shopify, WooCommerce, Magento and custom storefronts — live order data, catalogue, inventory and customer history power the conversations.
Can the AI handle sale-season traffic spikes?
That is exactly where it shines. The assistant answers unlimited simultaneous conversations with the same speed on your biggest day as on a quiet Tuesday, and hands the genuinely tricky cases to your team.
How does WhatsApp cart recovery stay compliant?
Recovery messages go only to customers who opted in, use Meta-approved templates, respect frequency caps and include easy opt-out. We design the opt-in capture so your reachable audience grows with every order.
Will it recommend the right products?
The recommendation flow is grounded in your live catalogue, stock and merchandising rules — the AI never invents products or prices, and you control how it ranks and presents options.
Let's build this for your e-commerce & retail business
Book a free consultation. We'll walk through this playbook against your actual customer journeys and show you live demos from your sector.